Job Description:

• Responsible for customers/accounts performance on the E-commerce platform by managing the entire operations from maintenance and optimizing account performance to responding to inquiries and negotiating with international buyers.
• Need to understand the business and products of given accounts/customers to complete operations for customers on the E-commerce platform.
• Monitor the condition of the inbound inquiries of customer’s accounts and reply timely to ensure response time is optimal.
• Individuals working as an E-commerce Operations Executive need to communicate with the higher management team to prepare a strategy for operations to run efficiently.
• Keeps a check on the performance of the operations of both internal KPIs and external KPIs to customers.
• Report to various stakeholders of the organization, Service & Operation Manager, Board of Directors.

Job Requirement:

• Year of experience: 1 year in Export Consultant Executive.
• Education level: Bachelor’s degree in Economics, Business Administration, Foreign Trade , Export or some related fields.
• Good knowledge about Incoterms, International Payment, B2B, Logistics, E-commerce.
• Good at English in 4 skills. (IELTS 6.0+)

Benefits

• Full salary insurance, 12 days annual leave + 3 days sick leave.
• Salary: 10 million – 13 million (negotiable based on ability)
• Participate in company trips, YEPs, and attractive program events
• Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group.
• Working in a multinational environment, opportunities for personal and career development.
• Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.

Time & Space:

• Time: Monday – Friday (8:30 – 18:00).
• Place: Sala Town, 21 B4, An Loi Dong Ward, Thu Duc city, HCM.