Innovative Hub Việt Nam - ủy quyền chính thức của tại Việt Nam

Tuyển Dụng



Job Description:

  • Understand deeply the account operation on
  • Consulting and training customers on how to operate accounts via Zalo, email, phone … to ensure customers operate accounts in the best way.
  • Interface with other departments for best possible cooperation and utilization of resources, e.g. Operations Leader, Export Leader for efficient supply of services and upgrading procedures.
  • Receive the latest information and events from Alibaba to inform customers.
  • Work as a translator for managers when required.
  • When customers have problems, in charge of contacting Alibaba to help solve them. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • Responsible for the efficient and professional daily operation of Service Team, both in terms of staff performance and operational systems
  • Build short-term and long-term plans for Service Representative based on company sales target, including staff resource, staff training, functioning procedure improvement,… Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
  • Analyze advertising campaign’s performance data to help customers
  • Lead the development of customer excellence projects, programmes, and processes intended to help the organization understand, analyze, and create a positive customer experience along with every touchpoint .
  • Research on customer experience and innovation in terms of best practices, methodologies, and tools applied within and beyond the e-commerce industry.
  • Gather intelligence related to the needs and wants of current and targeted customers; design and integrate systems and processes to support the collection and synthesis of customer feedback.
  • Identify innovation opportunities in customer experience, develop and prioritize initiatives with business leaders and stakeholders that will encourage differentiation and customer loyalty.
  • Develop measurement tools, as well as change and communications programmes, to continuously improve adoption of best practices throughout the organization.
  • Work closely with other business functions to incorporate customer experience strategies and seek out opportunities to improve the customer experience.

Job Requirement:

  • Enthusiastic, honest, and responsible.
  • University Graduation.
  • Proficient in Chinese with 4 skills of listening, speaking, reading, writing (for CSR Chinese positions).
  • Proficient in English is a must.
  • Priority has experience in the same position.
  • Ability to work independently and withstand high work pressure.
  • Proficient in Word, Excel, and Powerpoint.
  • Effective communication and teamwork skills.
  • Ability to stay calm when customers are stressed or upset.
  • Experience working with customer support.


  • Full salary insurance, 12 days annual leave + 3 days sick leave.
  • Salary: 10 million – 13 million (negotiable based on ability).
  • Participate in company trips, YEPs, and attractive program events.
  • Receive thorough training on products and skills during the working process from experienced managers of Innovative Hub and Group.
  • Working in a multinational environment, opportunities for personal and career development.
  • Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.

Time & Space:

  • Time: Monday – Friday (8:30 – 18:00).
  • Place: Sala Town, 21 B4, An Loi Dong Ward, Thu Duc city, HCM.