Position description:

Account Manager:

• Serve as the primary point of contact for assigned client accounts, building strong and effective relationships.
• Understand client needs and objectives to effectively deliver tailored eCommerce solutions.
• Address client inquiries and concerns in a timely and professional manner.

Eccommerce Operation:

• Plan monthly sales and report monthly/annual performance.
• Coordinate and propose to participate in promotional campaigns provided by BD/KAM.
• Work with the marketing team to deploy communication articles about sales programs, major campaigns in the month and year (seeding, social channels, inShop, on-site…).
• Responsible for managing activities on the tiktok shop platform. Maintain the best indicators in the shop (chat response, cancellation rate, return…).
• Handle issues arising during operations including: handling customer complaints, protesting against violations of ecommerce platforms policies, handling negative customer reviews, and taking care of customers via text messages.

Position requirement:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 1 year of experience in account management or eCommerce.
• Strong understanding of eCommerce platforms and digital marketing strategies.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Proficient in using CRM software and Microsoft Office Suite.
• Results-driven with a proactive approach to problem-solving

Commitment and Entitlement:

• Salary: Negotiable
• Probation: 2 months
• Working in International company – Singapore company
• Full Gross salary for Insurance participation
• Working time: Monday to Friday, 8:30 – 12:00 & 13:00 – 17:30
• Working location: Sala Urban Area, No. 21 – 23 B4 Street, An Loi Dong Ward,
  Thu Duc city, HCM city