Position description:

1. Export Service Consultation & Support (50%):

• Advise and support customers on issues regarding import and export procedures and compliance.
• Provide expert consultation and promote the company’s export-related service packages to existing and potential customers.
• Collaborate with internal teams to ensure export service delivery aligns with
  customer needs and company policies.
• Prepare and deliver reports on export service activities and customer feedback to Service & Operation Manager and other key stakeholders.
• Consult and support other internal teams on logistics-related issues to ensure smooth cross-department operations.

2. E-commerce Account & Operation Management (50%):

• Manage and optimize the performance of customers/accounts on the E-commerce platform, including maintenance, daily operation, and performance tracking.
• Understand the business models and products of assigned accounts to ensure
  smooth and effective account operations.
• Monitor inbound customer inquiries related to accounts, ensure timely and
  accurate responses to maintain high service standards.
• Coordinate closely with higher management to develop and implement operational strategies.
• Track and analyze internal and external KPIs related to account performance and operation efficiency.

3. Reporting and Other Responsibilities

• Report regularly to the Service & Operation Manager, Board of Directors, and
  other relevant stakeholders.
• Perform additional tasks or projects assigned by the Manager to support business growth and department goals..

Position requirement:

• Bachelor’s degree in Business, Business Administration, E-commerce, Logistics, or related fields.
• At least 1 year of work or internship experience related to export-import service consulting.
• Passionate about and interested in the fields of e-commerce and import-export services.
• Intermediate understanding of import-export processes and logistics.
• Proficient in using office tools (Word, Excel, PowerPoint) and popular
  e-commerce platforms.
• Quick learner, proactive in acquiring and updating knowledge in e-commerce and export fields.
• Confident in conversational English, capable of reading documents and
  exchanging emails with international partners.
• Good communication skills, with the ability to negotiate and handle customer
  requests effectively.

Commitment and Entitlement:

• Full salary insurance, 12 days annual leave + 3 days sick leave.
• Salary: 10 million – 13 million VND (negotiable based on ability)
• Participate in YEPs, and attractive program events
• Clear promotion path, full benefits.
• Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group.
• Working in a multinational environment, opportunities for personal and career development.
• Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.
• Working hours: Monday – Friday ; From 8:30 a.m. to 5:30 p.m.
• Work location: HCM Office: Sala Urban Area, No. 21 – 23 B4 Street, An Loi
  Dong Ward, Thu Duc City, Ho Chi Minh City.