🍀 MÔ TẢ CÔNG VIỆC
A Customer Service Representative, or CSR in Innovative Hub will act as a liaison, mentor, provide product/services information, answer questions, and resolve any emerging problems that our Alibaba customer accounts might face with accuracy and efficiency.
👍 Understand the account operation on Alibaba.com
👍 Consulting and training customers on how to operate accounts via zalo, email, phone … to ensure customers operate accounts in the best way
👍 Work with relevant teams to provide services to customers
👍 Receive the latest information and events from Alibaba to inform customers.
👍 Work as a translator for leaders when required.
👍 When customers have problems, in charge of contacting Alibaba to help solve them.
👍 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
👍 Ensure customer satisfaction and provide professional customer support
🍀 YÊU CẦU CÔNG VIỆC
👍 Enthusiastic, honest, and responsible.
👍 University Graduation
👍 Proficient in Chinese with 4 skills of listening, speaking, reading, and writing (must have for CSR Chinese position)
👍 Proficient in English is preferred
👍 Priority has experience in the same position
👍 Ability to work independently and withstand high work pressure.
👍 Proficient in Word, Excel, and Powerpoint
👍 Effective communication and teamwork skills.
👍 Ability to stay calm when customers are stressed or upset.
👍 Experience working with customer support.
🍀 THÔNG TIN KHÁC
👍 Thử việc: 2 tháng
👍 Thời gian làm việc: 8:30 – 17:30 , Thứ 2 đến thứ 6
👍 Ngày nghỉ: 12 ngày nghỉ có lương/năm, 3 ngày nghỉ phép bệnh
👍 Phúc lợi: Có chính sách bonus KPI quý rõ ràng
Mọi hồ sơ ứng viên vui lòng gửi về địa chỉ:
🌍 Email: firstname.lastname@example.org
☎ Hotline: 0906 480 250