🍀 MÔ TẢ CÔNG VIỆC

A Customer Service Representative, or CSR in Innovative Hub will act as a liaison, mentor, provide product/services information, answer questions, and resolve any emerging problems that our Alibaba customer accounts might face with accuracy and efficiency.

👍 Understand the account operation on Alibaba.com

👍 Consulting and training customers on how to operate accounts via zalo, email, phone … to ensure customers operate accounts in the best way

👍 Work with relevant teams to provide services to customers

👍 Receive the latest information and events from Alibaba to inform customers.

👍 Work as a translator for leaders when required.

👍 When customers have problems, in charge of contacting Alibaba to help solve them.

👍 Maintaining a positive, empathetic, and professional attitude toward customers at all times.

👍 Ensure customer satisfaction and provide professional customer support

🍀 YÊU CẦU CÔNG VIỆC

👍 Enthusiastic, honest, and responsible.

👍 University Graduation

👍 Proficient in Chinese with 4 skills of listening, speaking, reading, and writing (must have for CSR Chinese position)

👍 Proficient in English is preferred

👍 Priority has experience in the same position

👍 Ability to work independently and withstand high work pressure.

👍 Proficient in Word, Excel, and Powerpoint

👍 Effective communication and teamwork skills.

👍 Ability to stay calm when customers are stressed or upset.

👍 Experience working with customer support.

🍀 THÔNG TIN KHÁC

👍 Thử việc: 2 tháng

👍 Thời gian làm việc: 8:30 – 17:30 , Thứ 2 đến thứ 6

👍 Ngày nghỉ: 12 ngày nghỉ có lương/năm, 3 ngày nghỉ phép bệnh

👍 Phúc lợi: Có chính sách bonus KPI quý rõ ràng

Mọi hồ sơ ứng viên vui lòng gửi về địa chỉ:

🌍 Email: hr@innovativehub.com.vn

☎  Hotline: 0906 480 250